DepEd hosts National Symposium on Continuous Improvement for quality education

July 3, 2017

PASIG CITY, July 03, 2017 – With the goal of creatinga culture of continuous learning and quality service, the Department of Education (DepEd), in partnership with the Australian Government’s Department of Foreign Affairs and Trade, through the Basic Education Sector Transformation (BEST) Program, conducted a National Symposium on Continuous Improvement (CI).
The DepEd National Capital Region (NCR) Regional Office, with the Bureau of Human Resources and Organizational Development (BHROD) Organization Effectiveness Division (OED), hosted the event last June 29 at the Sequoia Hotel, Quezon City.
More than 200 participants from Regions III, IV-A, V, VI, VII, VIII, and the NCR converged to share their key insights through plenary presentations and an exhibit of regional CI Projects.
The Division and Regional CI teams underwent a five-day Basic CI Training last August 2016 and were guided by their assigned CI coaches in implementing their improvement projects within the division and the region for eight months.
The culminating event aimed to celebrate the journey of DepEd’s Division and Regional CI teams through the CI projects focused on managing improvements on financial processes; managing human resources; governance and operations; administrative and support services; and learning development.
“CI is about challenging the norms…Changing the standards and upsetting the status quo,” shared Ronaldo Polancos, CI Coach and BEST Team Leader. 
Polancos added, “The center of DepEd’s vision is the learner, we talk about our dream for the Filipino learners. This commitment drives us and our organization to continuously improve.”
Jesus L.R. Mateo, Undersecretary for Planning and Field Operations, also underscored the importance of this unified effort in achieving continuous improvement, “We cannot do it [CI] ourselves in the Central Office, neither in the Region nor at the Division. The crucial players are the schools and without the schools, we are nothing. We should be the one guiding them.”
Since its first implementation in 2013, CI is now in 16 Regions (except NIR and ARMM) with a total of 151 Region and Division CI projects and a total of 768 CI Master Trainers and Coaches.
The symposium is a manifestation of how far the CI program in DepEd, as an institution, has reached,” shared DepEd Region III Director (RD) Malcolm S. Garma.
ISO Certified Regions
DepEd’s CI is a comprehensive and structured approach to ensure quality education through ongoing refinements in curriculum and organizational processes. It intends to provide DepEd with competencies and capability to use CI in all schools, Divisions, Regional, and the Central Office.
As the CI program drove people and processes to do better, it also inspired the journey of Regions III and IV-A for ISO-Certification.
Thus, one of the highlights of the symposium was the recognition of Regions III and IV-A as ISO 9001:2015 Quality Management System Certified regions. ISO 9001 provides a framework for monitoring and measuring process performance for customer satisfaction.
Ang aming inspirasyon para lumakbay ditto sa ISO journey ay ang tatlong milyong mag-aaral na pinaninilbihan ng 95,000 public servants ng DepEd CALABARZON,” said RD Diosdado M. San Antonio of Region IV-A.
For RD Garma, the ISO-Certification of Region III meant“quality becomes a policy.”
“ISO is about individuals. ISO is a commitment not only of the office or the institution, but the commitment of individual employees, from the Regional Directors down to the level of the utility workers. Everybody will be involved and should be involved. It is a panata, a panunumpa [commitment]. That is the mark of excellence in terms of delivery, service and the product,” Garma added.
CI Graduates
In her message, Undersecretary for Budget and Performance Monitoring Annalyn Sevilla recognized the 143 CI Masters who completed the training and the successful CI projects that havetransformed regions and schools division offices and ensured the quality education forlearners.
"As a learner-centered public institution, the Department of Education continuously improves itself to better serve its stakeholders. Continuous improvement trainings shadow DepEd's vision and mission, which is ultimately to deliver quality education," Sevilla said.
To sustain CI in DepEd, each team member was tasked to become trainers and coaches as a rollout strategy in schools. To further capacitate participants, a five-day Master Training and Master Coaching was conducted.
“My dear CI masters and coaches who are graduating today, you are given now that mandate and challenge to implement and propagate CI at the school level…in improving school processes in ultimately serving our learners,” shared Polancos.
“It [CI] is not anymore a program, or an output we display. It now becomes an environment in your respective offices. Continuous improvement is a way of life,” said RD Garma.