Education Services in the City of Baybay rated relatively high among the eight (8) other basic service areas in terms of its importance; and satisfactory in terms of people awareness and satisfaction. This is the result of the recently concluded study conducted by the Learning Resource Institute (LRI) of the Visayas State University (VSU), Baybay City, Leyte which was commissioned by the Department of Interior and Local Government (DILG) administered to the constituents of this City.

The City of Baybay is one of the fifty – six (56) priority cities in the implementation of the Citizen Satisfaction Index System (CSIS). This measures citizen’s satisfaction of the local government unit’s delivery of basic services along the lines of health, education, social welfare, governance and response, public works and infrastructure, environmental management, agriculture and tourism promotion. LRI – VSU conducted the data gathering in the second quarter of this year. Results of the CSIS have undergone analysis and was presented to the local government unit and to the head of agencies concerned through a conference on December 15, 2015 at the Session Hall of the Sangguniang Panlungsod in this City.

The CSIS is a set of data tools designed to collect and generate relevant citizen’s feedback on local governments’ service delivery performance and on citizen’s general satisfaction. Citizens are assessed on their awareness, availment and satisfaction of the basic service area. This is aimed to generate citizens’ perspective on the reach quality of basic public services and to provide information – handle for citizens to and the civil society to allow an informed engagement in the workings of a local government. The legal basis of CSIS implementation are DILG MC No. 2012 – 113 and Mid – Term Philippine Development Plan 2011 – 2016. The Bureau of Local Government Supervision develops the tool, LRI administers it and the DILG Regional Office facilitates the roll – out. Respondents are selected using the multi – stage probability sampling where 150 respondents are chosen in proportion to the population of the city.

The basic service areas being assessed by the citizens are: health services, educational assistance programs, social welfare services, governance and response, public works and infrastructure, environment management, agriculture support and tourism promotion services. CSIS criterion reference rating are: Very High (80.01 – 100) – Outstanding, High (60.01 – 80) – Very satisfactory, Fair (40.01 – 60) – Satisfactory, Low (20.01 – 40) Below Satisfactory and Very low (20 & below) – needs improvement.

Results have shown a marked advantage of the Education Services over the rest of the basic services in the City of Baybay. In terms of importance, support to education services has a net score of 80.12. This implies that the people of Baybay City perceived education to be very important hence, placed it with a very significant accord. Most of the respondents rated education services in terms of awareness 53.71, indicating that they are aware of the services offered but some were yet to avail. While the satisfaction score is 51.99 second to health services which has a score of 52.38. However, the score of education services is quite high as compared to environmental management (47.68), public works (47.22), agricultural support services (42.25), tourism promotion (40.10), governance and response (38.14) and social welfare services which has a satisfaction rating of only 37.93. In over – all, the support to education services proved to be effective and efficient in its delivery of its services to the people of the City of Baybay.

However, it was emphasized by the LRI that these are only perceptions of the people of the City of Baybay. Perceptions are quite different from reality but perceptions form part of how people respond to and become part of what they are. This perception becomes part of their daily living and decision making.